Proactively engaging with our key stakeholders is an important part of identifying and prioritising the issues that are most material to our business.
We define stakeholders as people or entities that are directly or indirectly impacted by our operations, and who in turn also affect our ability to grow our business sustainably.
Our stakeholders include our employees, customers, consumers, suppliers, government, regulatory bodies and communities. We also engage with other organisations, such as NGOs, who represent the interests of our stakeholders. Once a year, we invite a group of stakeholders to a stakeholder forum to discuss issues of mutual interest such as health and nutrition, sustainable packaging, education, transparency and the direct and indirect economic impacts of our company operations.
Through regular interactions with our stakeholders we continuously learn and gain a more dynamic understanding of the issues that are most relevant to our value creation processes, and how we might improve our management of them. Along the way, we also hope to demonstrate transparency and accountability, earning our stakeholders’ trust.