Material issues

We identify and focus on the issues that have the biggest impact on our business and matter the most to our stakeholders.

Material issues include the economic, environmental and social risks that could affect our reputation and ability to create value over the short, medium and long term.

At Coca‑Cola HBC Hungary, we aim to understand and address the issues with the highest impact on our business and our communities. We are always looking to improve our approach to identifying the most important of these risks and impacts, and report on our approach and progress on material issues transparently.

The materiality process provides insights into our business strategy and makes sure that our integrated and sustainability reporting are relevant.

How we identify and prioritise material issues

To identify the key issues for our business, we monitor external trends and look at how these affect our ability to grow our business sustainably over time.

We prioritise these issues based on their relative importance to our business and to society at large, mapping the most important ones annually in our materiality matrix.

Our systematic materiality assessment process helps us prioritise the issues in line with the Global Reporting Initiative G4 Sustainability Reporting Guidelines.

How material an issue is to our business depends on how it relates to:

  • Our purpose, mission and business strategy
  • The brands we produce and sell
  • The impact our operations have on the economy, environment and society of Hungary
  • The importance of an issue to our stakeholders
  • The extent we can influence the issue as a company

Learning from our stakeholders

Understanding the needs and interests of our stakeholders – including our partners, customers, suppliers and community members and employees – helps us to prioritise our material issues. This in turn helps us develop sustainable business strategies, enabling us to create value in the long term.

We actively seek out our stakeholders’ opinions and insights by:

  • Organising stakeholder forums
  • Interviewing key internal decision makers and external partners
  • Engaging with external stakeholders on an ongoing basis
  • Querying our 60 managers from each function via an online survey, as well as consulting with more than 50 external stakeholders nominated by our function heads
  • Considering the material issues list of The Coca‑Cola Company and other bottlers as well as other food and beverage companies
  • Taking feedback on materiality from our local Risk Forum into consideration

To ensure good governance, we review our material issues annually to make sure that we always reflect upon new insights from the business and our stakeholders.